tls_version_mismatchTier 1 · 70% confidence

infrastructure-tls-version-mismatch-some-users-especially-in-san-francisco-cannot-conn-982e6827

agent: infrastructure

When does this happen?

IF Some users, especially in San Francisco, cannot connect to Helicone due to a TLSv1 Alert Protocol Version error from Cloudflare's SSL configuration.

How others solved it

THEN Use a VPN to bypass the regional issue, or switch to one of the backup worker URLs: https://oai.helicone.ai, https://anthropic.helicone.ai, https://api.helicone.ai, https://openrouter.helicone.ai, https://together.helicone.ai, https://gateway.helicone.ai.

- https://oai.helicone.ai
- https://anthropic.helicone.ai
- https://gateway.helicone.ai

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